FAQs

These FAQs are designed to provide a better understanding of how we work.

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Who do you work with?

F.J. Moore Counseling provides services for individual children, adolescents and adults Felicia Moore’s expertise are in, anxiety and stress, depression, life transitions, self-worth, and gender, LGTBQ+ concerns.

What will happen in my first session?

In your first session, your counselor will take time to get to know you and what brought you in for treatment. This is also a great time to get to know your counselor. This will help decide if the two of you are a good fit. You will also begin developing some goals that you would like to accomplish during counseling and how to go about achieving said goals.

How long do appointments last?

Appointments are 50 minutes, which is the standard length of a counseling session. Extended sessions can be offered depending on the circumstance. Longer sessions can be useful—especially with the complexities of couples and families.

How often will we meet?

To begin, we will meet once a week. It is important to meet on a weekly basis in the beginning in order to build a better rapport and momentum in the therapeutic process. Once some progress on your goals have been made, we can meet less often depending on need.

Do you offer telehealth/online therapy?

Yes! Telehealth is integrated with your client port. A link is sent to you that you simply click on when it is time for the session to begin. Please be aware not all insurance companies cover this service and it is best to ask them prior to scheduling this type of appointment. Additionally, sometimes virtual therapy is not always the best form of therapy to start with. Online therapy can also be utilized when traveling out of town, facing inclement weather, at home with a sick child, etc.

How much do you charge?

F.J. Moore Counseling charges $125 per individual session and $150 per couples or families for 50-minute sessions. Payment will be collected at the time of service.

Do you accept insurance?

Yes! F.J. Moore Counseling is in-network with a variety of insurance companies, which can be found here. You can also contact your insurance company by calling the contact number on the back of your card to confirm that we are in-network in addition to what your benefits are. If we are not in-network, make sure to ask your insurance company about out-of-network benefits. You may be able to pay out-of-pocket and receive reimbursement for services rendered. If you need help to facilitate any reimbursement, we can submit a claim and aid you with the process. Please note that in order to use your insurance company and submit an insurance claim means we will need to make a mental health diagnosis.

What is your cancelation policy?

We require 24-hour notice of cancellation or you will need to pay for the appointment in full. An occasional exception may be made in the case of an emergency. It is important that we meet consistently in order to make progress in your treatment.

Do you prescribe medications?

No. In order to obtain psychotropic medication and medication monitoring services, you would need to speak with a psychiatrist or your PCP. If you are currently on medications or would like to start, you can sign a consent form for me and your doctor to communicate.

Is therapy confidential?

In general, yes. The law protects confidentiality of communication between a client and psychotherapist or counselor. No information will be disclosed without a signed consent form. There are exceptions to the law, however. These exceptions include:

  • Suspected child, dependent adult or elder abuse.
  • If a client is threatening serious bodily harm to another person.
  • If a client intends to harm him or herself. The counselor will make every effort to work with an individual; however, non-cooperation may lead to additional steps to be taken.

Are there any issues or types of clients that you DON’T work with?

Due to state laws, we can only provide counseling services to those individuals residing in Pennsylvania. We do not currently take children under the age of six (6) or those with sever psychotic disorders (schizophrenia, schizoaffective disorder, etc.).

Do you provide letters for HRT and/or Gender Confirmation Surgery?

Yes! Letters for both Hormone Replacement Therapy (HRT) and Gender Confirmation Surgery can be provided. F.J. Moore Counseling follows the standards set by The World Professional Association for Transgender Health (WPATH) when writing said letter.

Is there a specific number of sessions I must go to prior to receiving a letter for HRT? What is the process for obtaining a letter?

No. For HRT, there are currently no set requirements in terms of needing x-amount of sessions to provide a letter supporting HRT. If you are seeking a letter for HRT, you will come in for a session in which an evaluation will be conducted. This takes anywhere from an hour to an hour and a half to complete, which may lead to requiring two sessions. Once the session it done, your letter will be written and sent to you for approval prior to finalization. A PDF version of your letter will then be sent to you to be submitted to your doctor. Often times, clients who come in for an evaluation do decide to continue with therapy sessions after starting HRT; however, it is not a requirement.

What are the criteria for receiving a letter for surgery?

WPATH does not identify a specific amount of sessions needed to obtain a letter for surgery and therefore, F.J. Moore Counseling does not require you attend a pre-set amount of sessions prior to a letter being written. However, it is best to check with your insurance company and surgeon to determine if they have any specific criteria you have to meet prior. Some insurance companies and/or surgeons require ongoing therapy for a certain amount of time prior to surgery. Similar to obtaining a letter for HRT, you will come in for a sessions in which an evaluation will be conducted. This takes anywhere from an hour to two hours to complete, which may require two sessions. Once the sessions is done, your letter will be written and sent to you for approval prior to finalization. A PDF version of your letter will then be sent to you to be submitted to your surgeon and/or insurance company. Often times, clients who come in for an evaluation do decide to continue with therapy sessions after starting HRT; however, it is not a requirement.